IT Support & Networking: Building and Managing Reliable Systems
Managing IT Support Tickets and User Issues
IT Support & Networking: Building and Managing Reliable Systems
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Lesson Topics:
Learn to build, manage, and troubleshoot networks and systems with hands-on IT support and networking skills.
Introduction to IT Support and Networking
Video - 7:51 mins
Computer Hardware and Operating Systems
Video - 00:07:40 mins
Networking Fundamentals
Video - 00:08:15 mins
Configuring Network Devices
Reading
Network Security Essentials
Reading
Troubleshooting Networks and Systems
Reading
Virtualization and Cloud Computing
Reading
Managing IT Support Tickets and User Issues
Reading
IT Infrastructure and Server Management
Reading
Final IT Support & Networking Project
Reading
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Course Info
Understanding helpdesk systems and ticket management.
Resolving user issues and managing support requests.
Best practices for effective IT support communication.
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