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Philly Student Union > Lessons > Managing IT Support Tickets and User Issues

Managing IT Support Tickets and User Issues

Course Content
Lesson Topics:
Learn to build, manage, and troubleshoot networks and systems with hands-on IT support and networking skills.
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Introduction to IT Support and Networking
07:51
Computer Hardware and Operating Systems
07:40
Networking Fundamentals
08:15
Configuring Network Devices
Network Security Essentials
Troubleshooting Networks and Systems
Virtualization and Cloud Computing
Managing IT Support Tickets and User Issues
IT Infrastructure and Server Management
Final IT Support & Networking Project
IT Support & Networking: Building and Managing Reliable Systems
About Lesson
  • Understanding helpdesk systems and ticket management.
  • Resolving user issues and managing support requests.
  • Best practices for effective IT support communication.
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